Personal Assistance Options


Personal Assistance Options, Inc. (PAO) serves residents of Midland, Bay and Arenac Counties with differing abilities. We are a large, person-driven non-profit organization whose confidential services enable individuals to remain in their homes, no matter the level of care needed.

Our services are tailored to each individual we support, to help them meet their daily life needs, participate in the community and fulfill their dreams.


Provide support to individuals with disabilities based on their personal needs and goals in life.


  • PAO values individuality and is proud to provide specialized services for each person.
  • PAO values the relationships developed between each person we support, our staff and community members.


Kathy Allen

Executive Director

Lydia Crampton

Quality Assurance/Training Coordinator

Jackie Thurlow

Payroll Specialist

Jessica Wilkinson


Amber Royce

Administrative Assistant

Jennie Ireland

Service Coordinator

Liz Mosher

Service Team Supervisor - Bay County

Kristina Keith

Service Coordinator

Lori Ramirez

Service Team Supervisor - Midland County

Board of Directors


Mark Gandy

‎Director, Regional Security APAC (Dow Corning)
Vice President

Lori Isenhart

Human Resources Manager (Northwood University)

Dustin Rozek

CPA, Staff Accountant (Chemical Bank)

Melissa Headland-Diehl

Mechanical Engineer (Dow Chemical)
Board Member

Andy Thompson

Attorney (Poznak Dyer Kanar Garchow Schefsky PLC)
Board Member

Mike Stein

Realtor (Ayre/Rhinehart)
Board Member

Jim Heffel

Retired (Dow Corning)
Board Member

Linden Rogers

Strategic Promotional Marketing Leader (Dow Corning)
Consumer Representative

Tracey Hennigar

Arts & Crafts Professional (Self-Employed)